Learn everything you need to know about Serta memory foam mattresses in our Serta iComfort mattress reviews. One of the largest mattress brands in the United States, Serta sells latex, innerspring and gel memory foam mattresses. In this review, we’ll be going over their memory foam line, the iComfort series.
Headquartered in Hoffman Estates, Illinois, Serta was founded in 1931 when 13 mattress manufacturers got together and licensed the Serta name. In the 1990s, Serta grew to become one of the industry’s most dominant players. They began selling solely innerspring mattresses and now offer a variety of different types including memory foam and spring/foam hybrids.
Serta uses many different materials in the construction of their mattresses. Their iComfort mattresses in particular are made of memory foam and are considered mid-to-luxury level mattresses. Soy-based foams are used for several of their product lines, though which are not specified. All iComfort mattresses have a six-inch foam base and at least two inches of gel memory foam. Others have additional layers and types of foams.
Serta iComfort Mattress Reviews by The Best-Mattress
Memory foams in general receive around 80% customer satisfaction ratings. Serta iComfort mattress reviews from customers rate a bit lower than that, but some mattresses rate better than others. We’ll go over some of the finer points here.
Serta allows their customers to rate and review their products on their website. We looked at their reviews along with those from other consumer reporting and independent reviewers to see how these mattresses measure up. Take a look at the positives and negatives.
Positives from Serta iComfort Mattress Reviews
With a 76% customer satisfaction rate according to Sleep Like The Dead, most people are fairly satisfied with their iComfort purchases. The mattresses rate well in overall comfort. Consumers feel the beds are conformable, offer pressure point relief and lessen back pain. Some reported pain associated with overly firm mattresses, however.
As with most memory foam beds, iComfort mattresses rate well in motion isolation. This is an important quality for couples who sleep together. Consumers are also pleased with the amount of selection Serta offers in their iComfort line, with multiple soft, medium and firm beds.
Memory foam mattresses can produce odors or offgas upon opening and for some time after, depending on the mattress. Serta customers report little to no offgassing or odors (about 6% of reviewers versus the average of 10% to 15%).
Negatives from Serta iComfort Mattress Reviews
Serta’s hefty prices are the most frequently mentioned complaint. The price of a mattress can have much to do with overall satisfaction with the product. An unsatisfactory mattress is less of a burden if it is inexpensive. Customers who rated the mattress very well still docked points from Serta for their prices.
A significant number of customer reviews reported their mattresses being smaller than they were lead to believe. This can cause problems when trying matching foundations, frames and other bedroom accessories. Customers also reported receiving mattresses of a different firmness from the one they tried at the retailer. Firmness and comfort go hand in hand, so this can cause some problems.
Longevity and durability are also concerns with the iComfort line. Customers reported sagging in the mattresses in the first few months in some instances. The rate of complaints for durability issues is a bit higher than average for memory foam in general. A good mattress will not show signs of wear that early in its life.
Serta uses gel and graphene in some of their foams to reduce heat retention. Customer reviews show negligible improvement with the addition of these substances despite aggressive ad campaigns stating the contrary. Six percent of users report sleeping hot or significant problems with heat retention.
Serta’s 2015 iComfort Mattresses